Advancing Contingent Workforce Strategy, Program Governance, Supplier Performance, and Workforce Optimization
UKG has appointed Todd Fierro-Randazzo as Senior Contingent Workforce Program Manager, marking a significant new chapter in the career of a workforce solutions leader with extensive experience managing large-scale contingent labor programs, supplier ecosystems, managed service programs, workforce technology, and strategic workforce governance.
Based in Houston, Texas, Fierro-Randazzo brings a career spanning nearly two decades across contingent workforce management, staffing, program operations, supplier management, workforce technology, and business consulting. His experience includes leadership roles supporting organizations such as McDonald’s, Magnit, Eastridge Workforce Solutions, Superior Group, and Xerox, giving him a broad perspective across both workforce solutions providers and enterprise organizations.
His appointment at UKG comes alongside his work as Founder of Front Street Solutions, LLC, where he advises organizations on optimizing contingent workforce programs, strengthening governance, improving supplier performance, and creating data-driven workforce strategies.
Leading Contingent Workforce Strategy at UKG
As Senior Contingent Workforce Program Manager at UKG, Fierro-Randazzo steps into a role aligned closely with the evolving needs of modern workforce management.
Contingent labor has become an increasingly important component of enterprise workforce strategy, enabling organizations to access specialized skills, respond to changing business requirements, and build greater workforce flexibility. Effective management of these programs, however, requires more than simply engaging staffing suppliers.
It involves balancing cost, compliance, supplier performance, workforce quality, technology, stakeholder expectations, and business agility.
Fierro-Randazzo’s background across these areas positions him to contribute a practical, business-focused perspective to UKG’s contingent workforce strategy.
His experience managing significant workforce spend, large contractor populations, supplier relationships, and technology-enabled programs provides a strong foundation for strengthening program governance and operational effectiveness.
Bringing Enterprise-Scale Experience From McDonald’s
Before joining UKG, Fierro-Randazzo spent more than seven years with McDonald’s, progressing through increasingly senior contingent workforce leadership positions.
Most recently, he served as Contingent Workforce Manager, Global Workforce Solutions Business Partner, where he acted as a strategic workforce solutions partner for McDonald’s global technology function.
In this capacity, he managed a contingent workforce program involving more than $600 million in program spend and over 5,000 resources.
His responsibilities extended beyond program administration. He aligned workforce strategy with executive leadership priorities while working closely with stakeholders across Legal, Finance, Sourcing, IT, and external suppliers.
This cross-functional approach enabled him to address the complex operational, compliance, and commercial considerations associated with a large global contingent workforce.
Earlier, as Contingent Workforce Supervisor, Global Workforce Solutions, he managed approximately $25 million in annual staff augmentation spend covering more than 150 external workers through Beeline’s Vendor Management System.
He also developed and implemented a supplier scorecard process designed to improve supplier performance and candidate onboarding outcomes.
These experiences strengthened his expertise in supplier governance, workforce compliance, stakeholder management, and data-informed program improvement.
Building a Career in Workforce Program Management
Fierro-Randazzo’s professional journey has been closely connected to the development and management of contingent workforce programs.
At Magnit, he served as Contingent Workforce Operations Manager supporting Dropbox, where he helped implement and operate a first-generation Managed Service Program for more than 450 contractors.
His responsibilities covered multiple workforce program areas, including staffing and payroll, contractor compliance, and managed services.
He also helped develop process flows, supporting documentation, training programs, and change-management initiatives for the program.
A key component of the role involved stakeholder engagement. Fierro-Randazzo worked with teams across People Operations, Procurement, Legal, Finance, and Information Technology, helping expand adoption of the workforce program while improving understanding of its processes and capabilities.
He also contributed to supplier ecosystem expansion, increasing the number of participating suppliers and strengthening relationships across the workforce solutions marketplace.
Connecting Workforce Technology With Business Outcomes
Technology has been a consistent component of Fierro-Randazzo’s career.
During his work supporting Dropbox, he managed enhancements, upgrades, and integrations for the organization’s Vendor Management System, coordinating between client technology teams and product development stakeholders.
His responsibilities included defining requirements, monitoring delivery timelines, and conducting user acceptance testing.
Earlier, at Eastridge Workforce Solutions, he served as Contingent Workforce Program Manager supporting Genesys, where he partnered with HR and Talent Acquisition teams to manage a national Managed Service Program.
He worked closely with technology teams and business stakeholders to develop customized VMS processes, train users, manage supplier relationships, and provide workforce reporting.
His ability to connect workforce technology with operational processes has become a defining component of his professional approach.
Optimizing Supplier Performance and Governance
Supplier management has also been a central theme throughout Fierro-Randazzo’s career.
At McDonald’s, he developed supplier performance mechanisms while managing relationships across a complex contingent workforce ecosystem.
At Eastridge, he worked with suppliers on agreements, compliance, rates, markups, and performance reporting.
His consulting work through Front Street Solutions further extends this expertise. As Founder, he helps organizations optimize their contingent workforce programs through practical consulting focused on supplier performance, supplier rationalization, program governance, workforce leadership, and go-to-market strategies.
The firm’s approach reflects Fierro-Randazzo’s broader philosophy that contingent workforce programs should be efficient, compliant, data-driven, and designed to enable business outcomes rather than create unnecessary operational complexity.
Driving Workforce Transformation at Xerox
Earlier in his career, Fierro-Randazzo spent nearly nine years with Superior Group, supporting a major Xerox program.
As Program Manager, he managed a national outsourced workforce program representing more than $3.8 million in annual spend and involving more than 130 contract professionals and four direct schedulers.
His responsibilities covered the complete employment lifecycle, including recruitment, onboarding, training, performance management, staff development, and workforce reductions when necessary.
He also managed compliance requirements, VMS deployment, supplier relationships, customer reporting, and service-level performance.
One notable achievement was improving program profitability by approximately 25% through the development of a new combined Customer Trainer and Systems Analyst position. He defined the role, trained existing employees, supported new hires, and monitored performance and training compliance.
The program also achieved more than 95% end-user satisfaction, demonstrating his focus on both operational performance and customer experience.
Developing Strong Foundations in Workforce Operations
Fierro-Randazzo began his journey in workforce operations as a Staffing Coordinator/Scheduler supporting Xerox.
In that role, he served as the primary interface for approximately 70 outsourced Customer Education Trainers across 25 states and coordinated roughly 30,000 training events annually.
Managing workforce assignments across geography, skill sets, schedules, and customer requirements provided an early foundation in workforce planning and operational coordination.
This experience ultimately evolved into broader responsibilities covering contingent workforce strategy, managed services, supplier governance, technology, and enterprise workforce consulting.
A Dual Focus on Enterprise Leadership and Workforce Consulting
Fierro-Randazzo’s current professional portfolio combines enterprise workforce leadership with independent consulting.
Through Front Street Solutions, LLC, he works with organizations seeking to improve contingent workforce programs and workforce solutions strategies.
His consulting focus includes:
- Contingent workforce program optimization
- Supplier ecosystem rationalization
- Supplier performance management
- Program governance
- Workforce leader coaching
- Workforce solutions strategy
- Data-driven program management
- Compliance and operational efficiency
This perspective complements his new role at UKG, allowing him to bring extensive hands-on experience from multiple sides of the contingent workforce ecosystem.
Shaping the Future of Contingent Workforce Management
The contingent workforce landscape continues to evolve as organizations seek greater flexibility, specialized talent, cost efficiency, and stronger governance.
At the same time, workforce programs are becoming increasingly technology-enabled, requiring leaders who can connect people, suppliers, data, technology, compliance, and business strategy.
Fierro-Randazzo’s career reflects this evolution.
From coordinating thousands of workforce assignments early in his career to managing hundreds of millions of dollars in contingent workforce spend, he has progressively moved toward strategic workforce leadership.
His experience across staffing organizations, managed service programs, technology companies, and major enterprises gives him a comprehensive understanding of the challenges organizations face when building and scaling contingent workforce ecosystems.
At UKG, his mandate represents an opportunity to apply this experience at a company deeply connected to the future of workforce management and human capital technology.
CXO Gateway Perspective
CXO Gateway continues to spotlight professionals who are shaping the future of business through specialized leadership and strategic expertise. Todd Fierro-Randazzo’s appointment as Senior Contingent Workforce Program Manager at UKG highlights the growing importance of sophisticated workforce governance in today’s enterprise environment.
His career demonstrates how contingent workforce management has evolved from an operational function into a strategic business discipline–one that requires strong governance, technology integration, supplier partnerships, data-driven decision-making, and a clear understanding of organizational objectives.
At UKG, Fierro-Randazzo is positioned to bring this experience together as he continues to advance more efficient, compliant, and business-focused approaches to contingent workforce management.