Mastering Global Delivery, CX Transfo, and Ops Excellence
UnitedHealth Group has promoted Rohit Sharma to Vice President – Operations–a nod to his global scale/efficiency/customer wins. 20 years inside, Rohit’s consistency/domain grit fuels healthcare ops.
Large-Scale Ops Helm
Rohit’s running:
- Global delivery excellence
- CRM/service CX boosts
- Contact center scale/quality
- Automation/digital shifts
- Cost/perf optimization
Seamless high-volume healthcare.
UnitedHealth Leadership Climb
Senior Director/Director/Associate Director Ops: 400+ teams (Philippines Manila/Cebu), 1000+ FTE expansions/transitions, cost/efficiency programs, SLA/SOP/perf governance. Scale + quality.
Process/Automation Pioneer
Six Sigma quality, robotics/manual cuts, analytics decisions, productivity surges.
Team/Culture Builder
Geo teams, engagement/retention, perf/coaching, accountability/growth culture.
HCL/Bharti Airtel Roots
Customer service leadership: Centers/teams/coaching/quality/clients.
Rohit’s Ops Superpowers
Global delivery/CRM, Six Sigma/process, automation/digital, large-team leadership, cost/perf.
Why Rohit’s Role Crushes
Global healthcare scale demands efficiency/quality/patient CX. Signals UnitedHealth’s ops leadership, automation/digital bets, scalable models.
CXO Gateway Take
We at CXO Gateway love Rohit’s saga–frontline to VP: Process/people/innovation. Healthcare ops evo needs his caliber for tech/CX scale.