Global Delivery Muscle with Governance Teeth
Genpact‘s tapped Mannu Suri for Vice President – Operations–a powerhouse add to rev their service engine and nail ops excellence in messy, multi-country finance/accounting setups.
Outsourcing’s flipping from grunt work to outcomes machines. Mannu‘s hire yells Genpact‘s bet: Resilient, scalable ops with iron governance for real biz punch. Not ops drudgery–this wires how global machines hum, grow, win.
20+ Years Ops-Finance Global Grinder
Mannu owns two decades leading:
- Global F&A ops
- Delivery/client governance
- 200+ team beasts
- Regs/risks
- P&L turnarounds
- Lean/Six Sigma/automation
Transforms chaos into high-octane platforms. No manager–he architects delivery.
Genpact Ops Command
Mannu‘s the execution core:
- End-to-end global delivery
- SLA/KPI/gov wins
- Scalable models
- NPS/ESAT pumps
- P&L/revenue/profit
- Cross-team sync (HR, training, quality, transform)
- Risk/compliance grit
Ops won’t just run smooth–they’ll predict, comply, scale, crush. Genpact from servicer to ops excellence platform.
WNS Global Juggernaut: 225 Heads, 4 Countries
Pre-Genpact, VP F&A Ops at WNS–ran 225-strong crew across India, China, Philippines, Romania.
Owned:
- O2C: Cash apps, collections, disputes
- P2P: Invoices, payments, T&E
- R2R: Recons, journals, month-ends
Nailed:
- 90%+ client love/retention
- 10% revenue pop (mine/hunt)
- 3-tier gov for shore aligns
- Global exec huddles/reviews
- Metrics mash: Utilization, cost, span, margin
Not leading–governing global scale.
Fidelity Risk/Reg Wizard
Associate Director at Fidelity Intl: UK FCA CASS bank recons/controls.
Crushed:
- Reg sign-offs (accounts/ledgers)
- Break fixes/remediation
- Income/unit variances
- RCSA/control tests/risk events
- BCP/resilience
- Audits (internal/external/reg)
Ops through compliance/risk lens–rare sauce.
Genpact Homecoming: 10-Year Platform Run
Earlier decade as AVP Operating Leader: 250+ pros, $6.5M P&L, US bank/invest clients.
Led:
- Procure-to-Pay
- Accounting/recons
- Data/analytics (Python, Tableau, Power BI)
- Contract/spend analytics
- Lean/Six Sigma flips
Brewed his creed: Data-led, gov-driven, execution-mad ops.
Why Genpact’s Ace Move
Ops world’s remaking:
- Manual to smart platforms
- Costs to value
- Activities to outcomes
- Local to global ecos
- Mgmt to gov leadership
Mannu steers to gov-scale-resilient-perf intel. Genpact amps as delivery titan, gov platform, perf partner, enterprise engine.
CXO Gateway’s Take
Here at CXO Gateway, Mannu Suri‘s slot is next-gen ops mastery. Leaders ain’t delivery drones–they’re:
Global platform welders.
Governance framers.
Risk/comp plotters.
Perf system smiths.
Revenue/margin bosses.
Mannu nails it: Ops future’s engineered systems, not headcounts. For Genpact, no swap–this primes global ops for decade-scale dominance.