Fueling Partner Growth, AI-Orchestrated Experiences, and Killer Alliances
Genesys just scored big by appointing Jamie Libow as Senior Director of GSI & Technology Partnerships. It’s a power play to supercharge their ecosystem and roll out AI-fueled customer experience magic. With 20+ years in enterprise tech, contact centers, and globe-spanning deals, Jamie’s a wizard at forging alliances that drive real growth.
Forget the fluff–this is Genesys betting on a proven closer to explode their partner network and push their Experience Orchestration platform.
Calling the Shots on Partnerships
Jamie‘s running North America’s partner ecosystem, linking up with heavyweights like Salesforce, ServiceNow, AWS, and GSIs. His daily grind?
- Sparking ecosystem growth tied to AI orchestration
- Cranking joint go-to-market plans
- Weaving in Agentic AI, Copilots, and virtual agents
- Building pipelines, co-selling, and snagging new clients
- Powering up partner training and success playbooks
He’s the guy making Genesys the go-to for next-gen CX.
Partner Hustle Inside Genesys
Just before, as Alliance Partnership Director, he bossed a team on major tech and GSI ties–boosting revenue, hunting new biz, ramping marketing/co-sells, scaling certifications, and nailing success metrics. Earlier, as Director of Global Partner Sales, he juggled networks across NA, APAC, EMEA, LATAM. Global pro, check.
Sales and CX Wins at NTT
Over eight years at NTT Ltd. (ex-Dimension Data), Jamie owned sales leadership. As Area Sales Director – Northeast, he led reps to 100%+ quotas yearly on cloud, data centers, networking, security, and contact centers. Then as CX/Contact Center Consultant, he helped firms amp experiences with AI/automation, partnering with Genesys, Cisco, AWS. CX transformation? Nailed it.
Big-League Tech at CIGNA and Travelers
Deeper back, Jamie ran ops at enterprise giants. At CIGNA, Architecture Director for Contact Center Services: led strategy, 40-person team, $10M budget. At Travelers, AVP/Senior Director for Contact Center & UC–oversaw 7,000+ agents, 35,000 staff, 50+ team members, up to $40M budgets. Drove innovations that scaled huge.
Jamie’s Secret Sauce
He’s mastered partnerships, CX/contact center shifts, AI platforms, ecosystem growth, global sales, and enterprise tech. Bridges tech, deals, and results like a boss in the AI-CX boom.
Why This Rocks the CX World
CX is flipping fast: AI everywhere, agentic smarts, partner power, integrated platforms. Genesys is ditching old CCaaS for outcome-crushing AI experiences. Jamie signals ecosystem explosion, AI bets, joint GTM acceleration, and leadership lockdown.
CXO Gateway Scoop
We at CXO Gateway love this–Jamie‘s ops grit, sales fire, and ecosystem savvy position him perfectly for Genesys‘ AI push. More than a hire, it’s building a connected powerhouse for industry-shaking CX worldwide.