Advancing Enterprise AI Strategy, Responsible Innovation, and Data-Driven Transformation at Global Scale
Genpact has appointed Pallavi A. Singh as Vice President – AI & Data Advisory, reinforcing the company’s commitment to helping enterprises harness the transformative power of Artificial Intelligence, Generative AI, Agentic AI, and modern data platforms. With over 15 years of experience across healthcare, life sciences, financial services, technology, and enterprise analytics, Pallavi brings an exceptional blend of executive leadership, AI strategy, data modernization, and business transformation expertise.
Throughout her career, she has consistently translated emerging technologies into measurable business outcomes–helping organizations modernize operations, improve customer experiences, accelerate innovation, and establish responsible AI frameworks. Her appointment reflects Genpact’s continued investment in enterprise AI advisory capabilities that enable clients to move confidently from experimentation to large-scale AI adoption.
Leading Genpact’s Enterprise AI Advisory Vision
As Vice President – AI & Data Advisory, Pallavi will guide executive leadership teams and enterprise clients in defining AI strategies that directly support business growth, operational excellence, and long-term competitiveness.
Her responsibilities include:
- Developing enterprise AI strategies for boards and executive teams.
- Advising organizations on AI investment priorities and transformation roadmaps.
- Designing scalable AI operating models.
- Accelerating enterprise adoption of Agentic AI and Generative AI.
- Building governed, enterprise-wide data platforms.
- Establishing Responsible AI governance frameworks.
- Aligning AI initiatives with business outcomes, risk management, and regulatory compliance.
- Helping organizations operationalize AI across business functions.
Her role places her at the forefront of helping global enterprises unlock sustainable value from AI while ensuring governance, transparency, and trust remain central to every transformation initiative.
Driving Enterprise AI Transformation at Providence India
Prior to joining Genpact, Pallavi served as Executive Director – AI & Data, Enterprise Transformation at Providence India, where she led one of the most significant enterprise AI transformation initiatives within the healthcare sector.
Her achievements included:
Building a Global AI Capability Center
Pallavi successfully established and scaled a 185+ member Global Capability Center (GCC) within just six months, bringing together specialists across:
- Data Engineering
- Data Science
- Artificial Intelligence
- Analytics
- Product Management
The center became a strategic engine for enterprise innovation and digital transformation.
Modernizing Enterprise Data Platforms
She architected a Databricks Lakehouse integrating more than 60 million patient records, delivering:
- 96% data accuracy
- 30% improvement in processing efficiency
- Scalable cloud-native analytics infrastructure
This modernization significantly enhanced healthcare decision-making capabilities.
Delivering Measurable Business Impact
Pallavi led AI initiatives that generated more than $1 billion in business impact, including:
- Cardiac risk prediction models identifying 76% of high-risk events.
- Patient churn models contributing approximately $600 million in realized revenue.
- AI-powered population health initiatives reducing preventable hospitalizations by 18%.
- Predictive healthcare models delivering annual savings of nearly $10 million.
These achievements demonstrated how AI can simultaneously improve patient outcomes, operational efficiency, and financial performance.
Responsible AI Leadership
Recognizing the importance of trustworthy AI, she established enterprise Responsible AI frameworks incorporating:
- Model transparency
- Fairness evaluation
- Governance checkpoints
- Compliance controls
- Ethical AI practices
Her governance-first approach enabled enterprise-scale AI adoption while maintaining regulatory integrity.
Accelerating Data Science Innovation at Novartis
At Novartis, Pallavi served as Associate Director – Data Sciences & Analytics, leading advanced analytics initiatives across pharmaceutical research, clinical development, and commercial operations.
Her contributions included:
Cloud Platform Modernization
She modernized cloud-native data ecosystems using:
- Databricks
- Snowflake
The transformation reduced manual effort by 45% while saving over 2,000 operational hours annually through intelligent automation.
AI-Driven Clinical Innovation
Pallavi developed predictive machine learning models utilizing more than 500,000 patient records, achieving:
- 87% prediction accuracy
- Clinical trial dropout reduction from 23% to below 10%
- Annual savings exceeding $4.2 million
These innovations accelerated research while improving trial efficiency.
Commercial Analytics
She also implemented advanced marketing analytics, attribution models, and patient adherence frameworks that improved customer targeting and commercial effectiveness across the pharmaceutical value chain.
Strengthening Data Governance
Her work established enterprise-wide standards for:
- Data lineage
- Model reproducibility
- Data quality
- Regulatory compliance
ensuring scalable and trusted analytics capabilities.
Enhancing Commercial Intelligence at Franklin Templeton
As Senior Manager – Data & Commercialization, Pallavi applied advanced analytics to improve commercial decision-making within financial services.
Key accomplishments included:
- AI-powered recommendation engines for financial advisor engagement.
- Personalized targeting strategies contributing to a 20% increase in revenue.
- Executive KPI frameworks and business intelligence scorecards achieving 90% organizational adoption.
Her work enabled leadership teams to make faster, more informed decisions using data-driven insights.
Improving Customer Experience at Pitney Bowes
While serving as Manager – Data Analytics, Pallavi focused on customer analytics and marketing optimization.
Her initiatives delivered:
- 22% improvement in customer retention.
- Machine learning-driven customer segmentation.
- 18% increase in campaign conversion rates.
- Personalized customer engagement powered by predictive analytics.
These programs strengthened customer relationships while improving marketing efficiency.
Building Strong Technical Foundations
Earlier in her career, Pallavi held leadership and technical roles at DXC Technology and Wipro, where she developed expertise in enterprise data management, predictive analytics, operational reporting, automation, and large-scale technology platforms.
At DXC Technology, she:
- Built enterprise data archiving solutions.
- Generated approximately $2 million in new revenue through optimized data management.
- Improved customer segmentation using machine learning.
At Wipro, she:
- Developed enterprise monitoring dashboards.
- Automated data quality validation processes.
- Enhanced operational visibility for large-scale Energy & Utilities clients.
These early experiences laid the foundation for her future leadership in enterprise AI and data transformation.
A Career Built on Innovation and Business Value
Pallavi A. Singh’s professional journey reflects continuous growth across increasingly strategic leadership roles:
- Analyst Programmer
- Senior Data Scientist
- Manager – Data Analytics
- Senior Manager – Data & Commercialization
- Associate Director – Data Sciences & Analytics
- Executive Director – AI & Data, Enterprise Transformation
- Vice President – AI & Data Advisory
Across industries including healthcare, pharmaceuticals, financial services, and technology, she has consistently demonstrated how advanced analytics and AI can drive measurable business outcomes.
Leading the Future of Responsible Enterprise AI
As organizations rapidly embrace Generative AI and Agentic AI, success depends not only on technological innovation but also on governance, scalability, ethics, and measurable business value.
Pallavi’s leadership philosophy combines:
- Executive AI strategy
- Responsible AI governance
- Enterprise data modernization
- Cross-functional collaboration
- Business transformation
- Customer-centric innovation
- Scalable operating models
Her ability to bridge executive strategy with technical execution enables organizations to confidently transition from isolated AI pilots to enterprise-wide transformation.
CXO Gateway Congratulates Pallavi A. Singh
At CXO Gateway, we congratulate Pallavi A. Singh on her appointment as Vice President – AI & Data Advisory at Genpact.
Her remarkable journey–from building enterprise analytics platforms and leading healthcare AI transformation to advising executive teams on enterprise AI strategy–reflects visionary leadership, technical excellence, and a relentless commitment to innovation.
As Genpact continues helping global enterprises unlock the full potential of Artificial Intelligence, Responsible AI, and modern data ecosystems, Pallavi’s expertise will play a pivotal role in shaping the future of intelligent, data-driven business transformation.