20+ Year Banking Ops Transformer Builds Customer/Resilient Scale
Bandhan Bank‘s beefed up with Ratan Kesh as Executive Director and Chief Operating Officer–a ops/CX/risk powerhouse. 20+ years top Indian banks, Ratan packs retail ops/CX transform/risk/service excellence.
Not ops grunt–customer/trust/reg align vet ascends.
Bandhan Enterprise Ops Command
Ratan runs ops/service/CX/risk gov (Interim MD/CEO July-Oct 2024 stability).
Owns:
- Ops resilience
- Omni CX branch/digital
- Service/comp/gov
- Process modern/cost
- Scale frameworks
Banking evo? Efficiency to trust scale.
Axis Bank EVP Head Retail Ops/Service
EVP Axis Retail Ops/Service:
- Liabilities/assets/payments/cards
- Direct/clearing/settlement
- Wealth/NRI/branch/currency
- Contact (voice/non)
- Reg/nodal/recovery
Head Process Transform/CX: CX insights/intelligent automation/CRM/process quality/gov risk/controls/TAB/digital.
Cohesive ops.
YES Bank Group President/Chief Experience Officer/Ops Risk Head
Group Pres/Chief EXO/Sr Pres Chief EXO YES:
- CX strat
- Branch/rural
- Contact/recovery
- Service/process transform
- Branch cross-sell/portfolio
CX-risk growth gov.
HDFC Bank Service Excellence Forge
Head Premier/CA/Trade Forex/Bill Pay/Customer Service/Service Quality/BPR HDFC:
- Lean Six Sigma
- CRM transform
- Retail process re-eng
- Enterprise service frames
Continuous improv inst’l.
HDFC Life/ICICI Early Cross-Sector
Head Quality HDFC Life/Chief Mgr ICICI: Comp/service/ops banking/insurance.
Ops/Risk/EX Banking Nexus
Ratan fuses: Retail ops/CX transform/reg risk/service channels.
Why Bandhan’s Power Play
Indian banking grind:
- Digital rush
- Reg oversight
- Retail/SME comp
- Seamless CX
COO turns growth enabler. Ratan signals: Resilience/CX transform/gov/risk/scale excellence.
CXO Gateway’s Take
Here at CXO Gateway, Ratan Kesh‘s Bandhan blueprint–HDFC/YES/Axis-to-interim MD/COO evo flips ops to strat edge. For Bandhan, no role–ops/CX/trust/sustainable growth commit.