Puneet Agrawal Appointed as Associate Vice President at Info Edge India Ltd Strengthening Growth, Sales Leadership, and Marketplace Execution at Scale
In a strategic leadership move within India’s digital marketplace and internet services ecosystem, Puneet Agrawal has been appointed Associate Vice President at Info Edge India Ltd, marking the culmination of over two decades of frontline sales leadership, customer growth, and large-scale team execution across B2B platforms, telecom, banking, and services.
Based in Ahmedabad, Gujarat, Puneet’s appointment reflects Info Edge India’s focus on strengthening on-ground leadership, driving regional growth, and translating platform scale into sustained customer value across its portfolio businesses.
With more than 20 years of experience spanning Info Edge, IndiaMART, telecom majors, and financial services, Puneet brings rare depth in revenue execution, customer lifecycle management, and large distributed team leadership.
Leadership Mandate at Info Edge India Ltd
As Associate Vice President, Puneet operates at the intersection of market expansion, sales operations, and customer engagement, supporting Info Edge’s mission of building trusted internet marketplaces at scale.
His role centers around:
1. Regional Growth & Sales Execution
Puneet’s career has been defined by consistent delivery across complex geographies.
He brings:
- Deep expertise in regional and zonal sales leadership
- Strong command over inhouse and channel-based models
- Proven ability to scale customer acquisition across diverse markets
This execution rigor aligns strongly with Info Edge’s multi-vertical growth strategy.
2. Building & Leading Large Sales Organizations
Across his leadership journey, Puneet has:
- Managed teams ranging from 30 to 150+ members
- Built high-performance cultures across sales, servicing, onboarding, and retention
- Successfully integrated inhouse + channel teams across states
His ability to lead people at scale is central to sustaining marketplace momentum.
3. Customer Lifecycle & Revenue Ownership
Puneet brings sharp focus on the entire customer value chain, including:
- New client acquisition
- Revenue generation and expansion
- Client servicing and complaint management
- Retention and long-term relationship building
This end-to-end ownership is critical in digital platform businesses where trust and continuity drive growth.
A Defining Chapter: 13+ Years at IndiaMART
Puneet’s longest and most impactful chapter was at IndiaMART InterMESH Limited, where he spent over 13 years across progressively senior leadership roles.
Assistant Vice President
In his most recent role, Puneet led:
- Strategic sales and servicing operations across Rajasthan, Andhra Pradesh, and Telangana
- Business relationship management and onboarding initiatives
- Regional execution aligned with national growth priorities
Regional Sales Leadership
Over multiple roles as Regional Sales Manager, Puneet:
- Drove inhouse and channel sales across Rajasthan, UP, Maharashtra, and central India
- Expanded customer acquisition at scale
- Built structured, matrixed sales organizations across geographies
His consistency across regions made him a trusted execution leader.
Client Servicing & Revenue Governance
Earlier roles as Regional Manager (CSD & Client Servicing) strengthened his expertise in:
- Revenue assurance
- Customer service excellence
- Retention and escalation management
- Complaint resolution at scale
These experiences shaped his customer-first leadership approach.
Foundational Experience Across Telecom & Banking
Before IndiaMART, Puneet held key leadership roles across:
- Videocon Telecommunications – Zonal CSD Head & CRM leadership
- Reliance Communications – Zonal Operations & Touchpoint Leadership
- ICICI Bank – Operations & Compliance Management
- Sahara India – Financial services operations
This multi-industry exposure gave him a structured understanding of operations, compliance, collections, and customer experience–skills that now transfer seamlessly into digital marketplaces.
Leadership Philosophy: Execution, People & Customer Trust
Across two decades, Puneet Agrawal’s leadership philosophy has remained consistent:
- Execution drives strategy – Plans succeed only when delivered on-ground
- People build scale – Teams are the true growth engine
- Customer trust fuels platforms – Retention matters as much as acquisition
These principles have enabled him to build resilient, outcome-driven sales ecosystems.
CXO Gateway Reflection
At CXO Gateway, we see Puneet Agrawal’s elevation to Associate Vice President at Info Edge India Ltd as a testament to leadership earned through sustained execution, scale management, and customer-centric growth.
In an era where digital platforms win through regional depth and operational excellence, leaders like Puneet play a critical role in converting market reach into durable enterprise value.
His journey–from frontline operations to senior leadership–represents the kind of institution-built leadership that powers India’s internet economy forward.